Returns Policy
By confirming your order you accept the following Terms and Conditions:
1. We are Manchester Fancy Dress
2. Any email or any acknowledgement by us of a receipt of an order placed by you does not mean that we have accepted your order.
Acceptance of your order and completion of the contract between you and Manchester Fancy Dress will take place on dispatch to you of the products ordered unless we have told you that we do not accept your order or you have cancelled it.
3. Your rights to cancel
You have the right to cancel an order but we may not be able to prevent it being shipped to you. If you receive your order after you have cancelled it this means we were unable to prevent it being shipped and you must therefore return the goods in accordance with our Returns Policy below. Please note we usually process orders from 8.00am during normal working days and your communication may reach us after we have processed your order. All instructions to cancel must be clear and quote the acknowledgement number on the email you have received at the time you placed your order.
4. Returns Policy
You may return any purchase to us made over the web to us subject to the following:
- Items must be returned unused, with all original packing material within 14 working days of purchase
- Items must be unused and in a saleable condition
- Items such as wigs, makeup, teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals are provided
Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
We do not refund return shipping costs: it is your responsibility to return items to us; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Manchester Fancy Dress cannot be held responsible if anything is lost, stolen or damaged in transit.
Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
None of the above affects your statutory rights.
5. We will validate your credit/debit card before accepting your order.
We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but we may not be able to do this.
7. We take reasonable care to protect the confidentiality of your payment card details but Manchester Fancy Dress are not liable if these details are intercepted by and used by third parties through no fault of our own.
8. The prices quoted on the website are subject to change from time to time.
The current price shown on the website is the price you will be charged. Any variation to the price shown must be confirmed in writing by fancydress.com before your order is accepted by us. The prices shown against each item includes VAT where applicable but does not include postage and packing charges: these are shown separately.
9. We will try to make sure that the prices and all other information on the website are accurate but we are not liable for anything that happens due to errors that may appear to the fullest extent permitted by law.
Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
10. All the products on the website are subject to availability.
Although the majority of items are held in stock we do not guarantee that all items shown on the website are in stock and are available for immediate dispatch. Display of an item on the website is not an indication that the item is in stock. If you have selected an item that is out of stock we shall contact you without delay.
11. Accepted orders are normally dispatched same day if purchased by 3pm except on weekends and bank holidays.
Please note that at busy times of the year including prior to Halloween and Christmas we cannot guarantee this dispatch time.
12. The time for delivery of your order varies according to your chosen method of shipment.
Manchester Fancy Dress have no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.